The Username/email Address or Password Entered

Under some circumstances, yous may receive incorrect password messages (despite entering the right username and countersign) if your account is in a "locked" country. You may still exist able to log into some services, merely for others, you may receive messages similar:

Wrong user ID or password. Type the correct user ID and countersign, and attempt once again

The referenced business relationship is currently locked out and may not be logged on to

If yous are certain yous are entering the correct password but all the same receiving these letters, DO Not RESET YOUR PASSWORD as this tin can exacerbate the event. When you reset your password, your business relationship is not unlocked automatically, so your new password will not work either.

What tin I do if my account is locked?

If you feel the symptoms of an business relationship lockout, take ane of the following courses of activeness (only reset your password as a concluding resort):

• Request that your Advert account be manually unlocked by contacting your department Information technology staff or by calling 505-277-5757 (if you are a managed workstation customer). This is a temporary gear up and the additional options below should also exist pursued.
• Check the Wifi network settings on all of your devices (iPhone, iPad, Android device, laptop, etc.) and ensure that you are connecting to Lobo-Wifi with the correct username and countersign. If not, either update your UNM credentials on your device or turn off Wifi.

• Check applications on your figurer or device and ensure none of them are using an wrong password. There may be notifications on your device to point yous in the right direction. You tin can also remove old credentials in Command Console -> Credential Manager (Windows) or Utilities -> Keychain Access (macOS). As a last resort, disconnect your device from the network to run across if that clears up the lockout issue.
• Submit a request by calling 505-277-5757 and let united states know the following – UNM It will adjust your business relationship settings to prevent lockouts going forward.
  • Your NetID
  • What electronic mail client(southward) and versions you use and on what devices (example: Outlook 2016 on Mac, Outlook 2019 on Windows, Post app on iOS, Outlook app on Android, Samsung Email app on Android, etc.)

What causes lockouts?

Lockouts are typically caused by 1 of the post-obit:

• "Password spray" attacks against your account.
  • A malicious user attempts to login with your username multiple times but with varying (incorrect) passwords.
  • If this type of set on is detected, your account is locked automatically to reduce the risk of a compromise.
• Old passwords stored on devices (unremarkably Wifi related).
  • Your countersign changed at some indicate but was not updated in the Wifi settings on 1 (or more) of your mobile devices.
  • When this occurs, your device may try to repeatedly connect to our Wifi network with your username and an wrong (old) countersign, which results in your account being locked to minimize gamble to the University (this behavior looks like an "attack").
• Old passwords cached in applications (apps) on your computer.
  • Your password changed at some bespeak merely was not updated in an application (Outlook, MS Teams, Mail, etc.) on your device or calculator.
  • When this occurs, the application may try to repeatedly authenticate using your username and an incorrect (old) password, which results in your business relationship beingness locked to minimize risk to the University (this behavior looks like an "set on").

For farther aid, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.

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Source: https://unm.custhelp.com/app/answers/detail/a_id/7759/~/i-am-entering-the-correct-password-but-keep-receiving-an-%E2%80%9Cincorrect-user-id-or

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